FAQ

Polymer Step FAQ

Why do my steps feel spongy?   Up Arrow

There can be a few reasons for this. The earth under the steps and or bracing could have been eroded away by water. The earth under the step could have also settled over time causing an air gap between the steps and bracing allowing the step tread to move up and down on the bracing.

Please call the warranty department for a complete listing of qualified repair technicians at 1 888 MY POOL 2.

What can I do about scratches on my pool step?   Up Arrow

Depending on the severity of the scratch, there are remedies you the home owner can do to repair the damaged area. It will depend on the size and depth of the scratch you are trying to repair. If you have a small cosmetic flaw you would like to repair these are the steps you must follow. First you must have the appropriate supplies to complete this task. They include: One can of white rubbing compound, a bottle of auto wax/polish, a mild non abrasive dish detergent, 3 clean white disposable rags, and a little elbow grease.

Step 1: Apply compound to rag or step surface. Step 2: In a linear motion in line with the scratch, apply even direct pressure moving rag back and fourth along scratch. Repeat steps 1 and 2 as many times as necessary until the scratch is removed or you are pleased with the results. Step 3: Using a fresh white rag and mild non abrasive detergent clean the affected area thoroughly. Rinse with clean water and dry area completely. Step 4: Using polish/wax and clean white rag, polish area until you have achieved the results you are aiming for. This polish/wax protective coating should be applied a few times through out the year. If you have a deep gouge in the step there are qualified step technicians that will come to your house and repair the affected area. Please call the warranty department for a complete listing of qualified repair technicians at 1 888 MY POOL 2.

What do I do if my step is cracked?   Up Arrow

Please call the warranty department for a complete listing of qualified repair technicians at 1 888 MY POOL 2. This repair needs to be completed by a qualified repair technician.

Why is my step discolored?   Up Arrow

Typically this problem is caused by improper water chemistry. The main cause of this discoloration is free metals in the water. You should bring a water sample to your local dealer for testing. They will instruct you on how to remedy the situation. Once the water is balanced the staining will dissipate with out the need for scrubbing the stain area.

What do I use to clean my step?   Up Arrow

Use a clean white rag and a mild non abrasive dish detergent to clean affected area. If necessary you can also use a plastic bristled scrub brush along with mild non abrasive dish detergent.